Digitalization in Quality Management

The question is not whether Excel works — for many QM tasks it works well. The question is where the chain of evidence breaks: linking a finding to its cause and to the resulting action, verifying effectiveness, keeping a change history. These articles look at the limits of document-based approaches and at the scope of existing systems factually, against the requirements in clauses 7.5, 9.2 and 10.2.

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